This seems like another candidate for the Genesys Cloud Product Ideas Lab as there isn't currently a way to see which ones aren't being used in the UI. Others in the community may be able to come up with a good workaround for this though.
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 11-19-2025 21:59
From: Cody Fowler
Subject: Tracking Canned Responses
I know we can see the canned responses on the co-pilot dashboard. But I was trying to see if there is a way to see what canned responses are being used and which ones are not being used.
#Reporting/Analytics
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Cody Fowler
Call Center rep
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