Genesys Cloud - UI New Features

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  • 1.  Training Content for various user-personas.

    Posted 09-23-2025 23:07

    Hi @Zoltan Juricskay & Team,

    Please let us know by when we can expect training content for the New Nav-UI?

    Ideally, we expect training videos targeted to various personas using the GenesysCloud, including Admins, Supervisors and Agents. These videos must demonstrate the new Nav-UI and emphasis the aspects relevant to each user-persona.

    I understand this change doesn't introduce any new functionality, but we still look forward to receiving adequate training for all users. Such support and empowerment shall enable seamlessly adoption of the New Nav-UI. 

    Kind regards,

    Kam Ahmed



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    Kamran Ahmed
    Senior Analyst
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  • 2.  RE: Training Content for various user-personas.

    Posted 09-30-2025 11:39

    You might want to post this question in the Certification and Training community to get an answer direct from the Beyond folks



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    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
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    Original Message


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