I know I'm digging up an old thread here, but I just wanted to give a bit of feedback on that. When used in an In-Queue Call flow, the Transfer to Voicemail action behaves differently than it does other places. According to the documentation on that page you linked, "From the list, choose the queue to which to transfer the interaction." This doesn't work, though. As soon as I select "Queue" as the transfer target, the dropdown list is removed and replaced with a message stating "Call will be transferred to the voicemail of the current queue for which the flow is running."
That's not what I need. I need to choose a different queue. I was able to work around it by passing the name of the queue I wanted over to an Inbound Call flow where I could use a correctly functioning Transfer to Voicemail action. It shouldn't be that hard, though. Am I just missing something?
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Dave Halderman
Business Analyst
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Original Message:
Sent: 09-28-2021 16:00
From: Melissa Bailey
Subject: Transfer directly to a Group Voicemail box without ringing agent
https://help.mypurecloud.com/articles/transfer-voicemail-action/
Yes
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 09-28-2021 15:52
From: Wendy Sachen
Subject: Transfer directly to a Group Voicemail box without ringing agent
That is what we are trying to figure out exactly what to use. We have a group but when we transfer to the Group it won't go directly to VM. I can't find the user docs on how to use the transfer to VM, and can that VM point to the group?
Wendy
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Wendy Sachen
Armed Forces Insurance (AFI)
Original Message:
Sent: 09-28-2021 10:10
From: Melissa Bailey
Subject: Transfer directly to a Group Voicemail box without ringing agent
Are you using the transfer to VM or transfer to group action in your flow?
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 09-28-2021 10:03
From: Wendy Sachen
Subject: Transfer directly to a Group Voicemail box without ringing agent
Scenario:
Incoming Flow to ACD Greeting > Menu Options > 1 For Spanish speaking members. 1 is entered....
Action: transfer directly to a Group Voicemail box without ringing any agents.
How do we do we set this up via Architect? Tried creating a group but to enable VM it forces an alert to agent in the group. Or create a queue that is always closed possibly? Need some help thinking through this. It was easier in my head than actually accomplishing the goal.
Thank you,
Wendy
#ArchitectureandDesign
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Wendy Sachen
Armed Forces Insurance (AFI)
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