Harold_Johnson | 2018-01-12 17:44:53 UTC | #1
According to the documentation (https://help.mypurecloud.com/articles/transfer-to-group-action/) the transfer to group action should invoke the behavior of the group ring. I have an incoming IVR that transfers to a group setup with sequential routing. When the IVR transfers to the group I don’t see the group ring behavior, instead I see sequential routing. Should the Transfer to Group action always invoke group ring behavior first?
system | 2018-02-12 17:59:28 UTC | #2
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