Genesys Cloud CX

 View Only

Discussion Thread View

  • 1.  Transfer to voicemail action

    Posted 05-26-2023 02:59

    Hi Everyone,

    In the inbound flow I am transferring the interaction to Queue voicemail (Transfer to Voicemail action and target Queue) and when I tested it, after leaving the voicemail message and disconnecting the call. but in interactions it is showing it as live and in the interaction type it is showing as call callback.

    How to disconnect the interaction?


    #ArchitectureandDesign
    #Routing(ACD/IVR)

    ------------------------------
    Bhanu Prasanth Reddy Punuru
    TTEC Digital, LLC fka Avtex Solutions, LLC
    ------------------------------


  • 2.  RE: Transfer to voicemail action

    Posted 05-26-2023 14:12

    Transfer to Queue Voicemail is the same as creating a callback but there is a wavefile attached, so yes, it will show as an active callback in the queue. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources