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In the inbound flow I am transferring the interaction to Queue voicemail (Transfer to Voicemail action and target Queue) and when I tested it, after leaving the voicemail message and disconnecting the call. but in interactions it is showing it as live and in the interaction type it is showing as call callback.How to disconnect the interaction?
Transfer to Queue Voicemail is the same as creating a callback but there is a wavefile attached, so yes, it will show as an active callback in the queue.
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