Genesys Cloud - Main

Is there an action that can be taken when an agent either transfers the call, or the moment the agent leaves the conversation?, We would like to take a data action to call an api endpoint
Post-call flow will not work because it only works after the entire call has ended

Typically I like to use Triggers for this concept.  v2.detail.events.conversation.633ba5f4-38cd-48fc-bb4c-d77057990b9e.user.end is a good one to target if you're looking for events firing when agents leave conversations.

I'd recommend reading here if you're not familiar with the topic: https://developer.genesys.cloud/platform/process-automation/

Here's a sample event from the user.end topic, which fired after I performed a blind transfer.

{
  "eventTime": 1757114358862,
  "conversationId": "633ba5f4-38cd-48fc-bb4c-d77057990b9e",
  "participantId": "298c6ba8-fec0-428c-9b8f-385b9f80854f",
  "sessionId": "aba6f468-0377-4258-b016-71884bca5d38",
  "disconnectType": "TRANSFER",
  "mediaType": "VOICE",
  "provider": "Edge",
  "direction": "OUTBOUND",
  "ani": "sip:6178655f3757f61bcff5bee9+xxxxxxxxxxxxxxx.orgspan.com@localhost",
  "dnis": "xxxxxxxxx",
  "userId": "8ce2f903-78e6-4b50-b7aa-e1aa7e7c39ac",
  "divisionId": "b3c5f7a5-9439-4572-ba4c-ae168ed2ef29",
  "queueId": "9a58c219-a109-4a46-a1af-dd8303f12a5a",
  "interactingDurationMs": 51274,
  "heldDurationMs": 0,
  "alertingDurationMs": 0,
  "contactingDurationMs": 1242,
  "dialingDurationMs": 4549,
  "callbackDurationMs": 0,
  "conversationExternalContactIds": [
    "54e1e41b-4f5f-40ff-aa20-dfe79e4fc1d4"
  ]
}