Genesys Cloud - Main

 View Only

Sign Up

  • 1.  Trunk setting to disabled

    Posted 11-07-2025 05:56

    Hi all,

    I have a test external trunk to a SBC I don't always use so disabled it when not is use, i've disabled the below but for some reason Virsae monitoring systems still alerting as the general trunk page just shows OUT-OF-SERVICE:

    set TRUNK STATE = OUT-OF-SERVICE

    set SITE > OUTGOING ROUTE > SBC TRUNK = DISABLED

    If I run the API GET /api/v2/telephony/providers/edges/trunks to check, still shows:

    "inService": false,

    "enabled": true,

    I can only change the SITE > OUTGOING ROUTE > TRUNK status - GET /api/v2/telephony/providers/edges/sites/{siteId}/outboundroutes/{outboundRouteId}

    "enabled": false,

    ??? How can I basically just disable the trunk group ???


    #Telephony

    ------------------------------
    Glyn Hayes
    Engineer
    ------------------------------


  • 2.  RE: Trunk setting to disabled
    Best Answer

    Posted 11-07-2025 09:15

    Hello Glyn,

    If you expand the API Responses section for that call in the API Explorer, you can see the following explanations for those fields: 

    inService:
    (boolean) True if this trunk is in-service. This comes from the trunk_enabled property of the referenced trunk base.
    enabled:
    (boolean) True if the Edge used by this trunk is in-service.
    While the trunk is out of service ("inService": false,) it is out of service and calls will not use that trunk.


    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


Related Content