Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Trunk settings changes not taking effect immediately

    Posted 08-13-2019 06:38
    No replies, thread closed.
    We have done a few test calls today using some trunk settings with different Unique Identifier for Inbound SIP Termination Identifier and Outbound SIP DNIS as per our external SIP provider requests. We realised that the changes are not taking effect immediately after making changes to the settings.

    Is there a periodic update from our org before our settings take effect? Do we need to restart Edge / Phones every time we make some changes? If I'm using Edge from AWS and not having access to Edge logs, how to I force the changes to update before the next test? 
    #ArchitectureandDesign
    #Outbound
    #SIP/VolP
    #Telephony

    ------------------------------
    Jin Huey Boey
    ITApps Sdn Bhd
    ------------------------------


  • 2.  RE: Trunk settings changes not taking effect immediately

    Posted 08-13-2019 14:24
    No replies, thread closed.
    From Dev:

    Saving a trunkbase [trunk settings] should kick off a notification event. The changes are not immediate but should be very quick (less than 10 seconds). The trunk must assigned to a Site's OUTBOUND route, even if the trunk is only used of INBOUND traffic.

    If this is not the behavior you are seeing, you should contact Care to open a case.

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 3.  RE: Trunk settings changes not taking effect immediately

    Posted 08-13-2019 23:54
    No replies, thread closed.

    We gave the system a solid 5 minutes before testing the second time, however, the SIP message received is still following the old identifier. 
    Noted on the outbound route, did for both inbound and outbound. 

    Raised a case to Care.
    Do we need to request to start EDGE? Any cached settings on EDGE? 



    ------------------------------
    Jin Huey Boey
    ITApps Sdn Bhd
    ------------------------------

    Original Message


Related Content