I find it unreasonable that since Genesys is not providing a report for external trunk metrics that they do not open their API to its customers where the data is located so we can create our own reports.
Original Message:
Sent: 06-08-2026 09:00
From: Jaganathan Balraj
Subject: Trunkbase metric APIs difference
If this would not be possible through Event Bridge, please let me know,
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Jaganathan Balraj
Software Engineer
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Original Message:
Sent: 06-03-2026 11:35
From: Jaganathan Balraj
Subject: Trunkbase metric APIs difference
Dev Team,
Please advise me to achieve this.
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Jaganathan Balraj
Software Engineer
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Original Message:
Sent: 06-01-2026 09:19
From: Jaganathan Balraj
Subject: Trunkbase metric APIs difference
Dev Team,
Do you have any update on this?
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Jaganathan Balraj
Software Engineer
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Original Message:
Sent: 05-26-2026 10:19
From: Jaganathan Balraj
Subject: Trunkbase metric APIs difference
Thank You!
From the API /api/v2/telephony/providers/edges/trunks/metrics, we are getting both trunkBase and trunkId.
If we aggregate the metrics using trunkBase, will we get the same results as the GET /api/v2/telephony/trunkbasesettings/metrics API?
Or do we have any other options to achieve this?
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Jaganathan Balraj
Software Engineer
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Original Message:
Sent: 05-26-2026 09:44
From: Jerome Saint-Marc
Subject: Trunkbase metric APIs difference
Hello,
GET /api/v2/telephony/trunkbasesettings/metrics is not a public endpoint at this time.
Regards,
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Jerome Saint-Marc
Senior Development Support Engineer
Original Message:
Sent: 05-26-2026 09:24
From: Jaganathan Balraj
Subject: Trunkbase metric APIs difference
Dev Team, could you please share your thoughts?
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Jaganathan Balraj
Software Engineer
Original Message:
Sent: 05-22-2026 05:26
From: Jaganathan Balraj
Subject: Trunkbase metric APIs difference
Yes, currently it is not available api explorer and no documentation. This is the new api. I am looking for the dev team to answer this question.
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Jaganathan Balraj
Software Engineer
Original Message:
Sent: 05-22-2026 04:35
From: Stephan Taljaard
Subject: Trunkbase metric APIs difference
Hi Jaganathan
I had a look and discovered the following.
- /api/v2/telephony/providers/edges/trunks/metrics - provides the following info
I was unable to find /api/v2/telephony/trunkbasesettings/metrics on the developer API explorer. The only APIs i could find was the following
Regards
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Stephan Taljaard
EMBEDIT s.r.o