We are checking on External API to alter the data simultaneously but meanwhile checking possibility on Genesys side. We are using the below expression where the Data returns text for Flow.Value as whole (eg 11223344) whose audio speed is currently not well understood and needs to be slowed down.
IF((!IsNotSetOrEmpty(Flow.Value)),ToAudioTTS(Flow.Value)),ToAudioBlank(100))
Appreciate if you can confirm if there is any possibility and how?
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Dhaval Madhu
Accenture Solutions Private Limited
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Original Message:
Sent: 09-08-2022 09:24
From: Melissa Bailey
Subject: TTS Prompt speed check
Can you alter the data in your external system so it includes commas or periods? Otherwise can you add commas/periods to the string in the flow before playing it? For example, insert a comma after every 4 characters or every 3 words.
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 09-08-2022 09:17
From: Dhaval Madhu
Subject: TTS Prompt speed check
Thanks for the quick reply Melissa. Thing is the ToAudioTTS is using an Expression that will do an Data dip from an external API through an Data Action based on the user inputs in IVR so the required text is coming as an whole and there is no way we could control the speed as per belowAppend(ToAudioTTS("hello"), ToAudioBlank(750), ToAudioTTS("goodbye")
Please suggest if any other option available.
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Dhaval Madhu
Accenture Solutions Private Limited
Original Message:
Sent: 09-08-2022 09:08
From: Melissa Bailey
Subject: TTS Prompt speed check
and if you need longer pauses use ToAudioBlank. For example this would play hello, then pause 750 milliseconds, then play goodbye
Append(ToAudioTTS("hello"), ToAudioBlank(750), ToAudioTTS("goodbye")
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 09-08-2022 09:06
From: Melissa Bailey
Subject: TTS Prompt speed check
Add commas or periods in the TTS string. TTS engines generally interpret those as short pauses.
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 09-08-2022 03:58
From: Dhaval Madhu
Subject: TTS Prompt speed check
Hi Community
Need help with the TTS prompt coming from an expression with Data Action using API whose speed is too fast to be understood at one go. Need assistance on how to control the ToAudioTTS speed from API in a prompt sequence. Appreciate any ideas on this.
#ConversationalAI(Bots,AgentAssist,etc.)
#Routing(ACD/IVR)
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Dhaval Madhu
Accenture Solutions Private Limited
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