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Turn On/Off campaign Automatically.

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  • 1.  Turn On/Off campaign Automatically.

    Posted 02-07-2023 16:38
    No replies, thread closed.
    Hi guys, 

    Is it possible to set up rules or using an API /data action to turn ON/Off campaign automatically.

     We would like to use the system to turn on/off campaign automatically at specific time. 
    Ex, turn on the campaign at 7am and close it at 7pm

    Thank you in advance for your insights.


    #Outbound

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    Bassel Nafaa
    Prospero Management Services, LLC.
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  • 2.  RE: Turn On/Off campaign Automatically.

    Posted 02-07-2023 16:47
    No replies, thread closed.
    You should have a Schedule tab under Campaign Management you can use to set your start and end times. 
    You would go to Admin, Outbound, Campaign Management, then Schedule tab


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    Nichole Conway
    State of Missouri - Family Support Division
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    Original Message


  • 3.  RE: Turn On/Off campaign Automatically.

    Posted 02-07-2023 17:36
    No replies, thread closed.
    Thank you, Nichole, 

    This solution is working if you want to go day- to- day. 

    But I am looking for a set up or rule so can turn on/off the campaign for the whole month or until the end date of the campaign.

    BN

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    Bassel Nafaa
    Prospero Management Services, LLC.
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    Original Message


  • 4.  RE: Turn On/Off campaign Automatically.

    Posted 02-07-2023 20:09
    No replies, thread closed.
    Hi Bassel

    Probably a dirty approach but a few other options you could consider:
    1. Having a campaign date within your contact list columns.  Use pre-call rules on the campaign to decide whether or not to call.
    2. Have a data table that contains your campaign dates.  Use a data action in a pre-call rule on the campaign to lookup that data table and decide whether or not to call.

    In these cases you could probably just leave the campaign "on"

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    Vaun McCarthy
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    Original Message


  • 5.  RE: Turn On/Off campaign Automatically.

    Posted 02-08-2023 10:54
    No replies, thread closed.
    Thank you so much for insights Vaun. I will try both workaround tricks. and update later.

    BN

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    Bassel Nafaa
    Prospero Management Services, LLC.
    ------------------------------

    Original Message


  • 6.  RE: Turn On/Off campaign Automatically.

    Posted 02-08-2023 11:34
    No replies, thread closed.
    Hey Bassel- in that campaign management- you can go month to month if you want, change the end date to whatever you want and it will end on that date.

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    Dawn Weston
    AvalonBay Communities, Inc.
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    Original Message


  • 7.  RE: Turn On/Off campaign Automatically.

    Posted 02-08-2023 11:54
    No replies, thread closed.
    Hi Dawn

    Correct, I can do month - to - month but in this case, I have to all campaigns manually to schedule. I am looking to automate the start & end time the campaigns. 

    I think there is no way in the system to automate this process. So Creating Data action will be a good solution. 

    Thank you though.

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    Bassel Nafaa
    Prospero Management Services, LLC.
    ------------------------------

    Original Message


  • 8.  RE: Turn On/Off campaign Automatically.

    Posted 02-08-2023 12:00
    No replies, thread closed.
    Bassel- ahh ok, yeah i could wanting to figure out a more efficient way to do that. We only have 2 daily outbound campaigns so in january i just copied and pasted those campaigns on the calendar out for the rest of the year so i dont have to deal with it until next year lol

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    Dawn Weston
    AvalonBay Communities, Inc.
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    Original Message


  • 9.  RE: Turn On/Off campaign Automatically.

    Posted 02-08-2023 12:18
    No replies, thread closed.
    You could use a Logic app or a Cron Job that is set on a schedule to trigger the API to turn the campaign on/off at specific times every day.

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    Blake Anderson | Sr. Telecom Engineer
    BEST BUY CO., INC.
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    Original Message


  • 10.  RE: Turn On/Off campaign Automatically.

    Posted 02-08-2023 13:34
    No replies, thread closed.

    Repeating / recurring schedules have been long requested.

    Take a look at (and upvote!) this idea and this one.

    It seems to me that such basic functionality should have been there from Day One! (It's available with PureConnect Dialer ;-) )​ and I have no idea why Genesys haven't implemented it for Genesys Cloud yet...



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    Paul Simpson
    Eventus Solutions Group
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    Original Message


  • 11.  RE: Turn On/Off campaign Automatically.

    Posted 02-08-2023 14:46
    No replies, thread closed.
    Correct and agree with  Paul ....

    I used to use this feature in Purconnect, and was expecting to see in GC also . thaty way I posyed my question :)

    Thank you Paul.

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    Bassel Nafaa
    Prospero Management Services, LLC.
    ------------------------------

    Original Message


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