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  • 1.  Tutorial

    Posted 05-21-2024 11:14
    No replies, thread closed.

    Hello everyone,

    Do you know a good tutorial to learn how to create digital bot flows Thank you in advance.


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Maxime Arbouille
    Admiral Intermediary Services SA
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  • 2.  RE: Tutorial
    Best Answer

    Posted 06-25-2024 22:48
    No replies, thread closed.

    I would start here: About Genesys Digital Bot Flows - Genesys Cloud Resource Center (mypurecloud.com)

    The Architect section is really good.  There are many video resources as well in this section.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Tutorial

    Posted 06-25-2024 23:17
    No replies, thread closed.

    The resource center Robert mentioned is very good.

    There is a couple of videos on Voice Bots, just note how it handles intents is different to digital bots.

    But has some good info around design, slots etc. 

    https://www.youtube.com/watch?v=6dX44UWyP14

    https://www.youtube.com/watch?v=02rHUCIDnEg&t=5s



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    Anton Vroon
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