Hi Richard, I was able to successfully open and complete the Introduction to Workforce Management Configuration course right now. I would recommend reaching out to Education@Genesys.com and opening a ticket.
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Melissa Talamonti-Clark
Product Manager, Genesys Education
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Original Message:
Sent: 01-30-2026 05:06
From: Richard Chandler
Subject: Unable to complete Genesys Cloud: Introduction to Workforce Management Configuration
I'm having an oddity where I cannot complete the 10 minute Intro course which means I cannot complete the Core training. I only noticed as recently looking at Orchestrators. Gone through a few times and made sure I have opened every link and watched the video.
Anyone else experience this with this course or others that don't have the full section structure?
#Training
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Richard Chandler
Connect
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