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  • 1.  Unable to Produce Agent Schedule

    Posted 01-13-2025 09:49
    No replies, thread closed.

    Hello,

    We are currently experiencing an issue with schedule generation. After the schedule is generated, the schedule is completely blank with no agents or shifts. Clicking on the error messages under "Generation Results" on the Schedules page shows an error for every agent: "Unable to produce agent schedule."

    Normally our schedule is generated in 6-week increments. Interestingly, if I run the schedule for a 2-week period this issue goes away and the schedule generates correctly. Any other period of time, however, and this issue pops up. I have tried running the schedule in 3-, 4-, 5-, and 6-week increments--- all resulting in the error. 

    Anyone else seeing this issue?

    Thanks,

    Matt Pleus


    #SystemAdministration

    ------------------------------
    Matthew Pleus
    Engineer
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  • 2.  RE: Unable to Produce Agent Schedule
    Best Answer

    Posted 01-13-2025 11:45
    No replies, thread closed.

    Hi Matthew,

    This looks like it would be better asked in the WEM Community, the experts there should be able to help you out.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Unable to Produce Agent Schedule

    Posted 01-13-2025 11:53
    No replies, thread closed.

    Samuel,

    Thanks for the tip! I will re-post in the WEM Community. 

    -Matt Pleus



    ------------------------------
    Matthew Pleus
    Engineer
    ------------------------------

    Original Message


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