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  • 1.  Unable to resend an invite

    Posted 02-03-2020 17:11
    No replies, thread closed.
    Scenario: A new user was created in Genesys Cloud, and an invite was sent. However their company email address wasn't created yet, so the user did not receive the invite email. We have now created their company email address, but cannot resend a Genesys Cloud invite from the interface.

    When I attempt to Send Invite, the interface says: "User already has a pending invitation".
    I have tried setting user to Inactive, then Active, but Send Invite will not resend, just keeps claiming "User already has a pending invitation".

    I would consider this a bug.


    #PlatformAdministration

    ------------------------------
    George Beikler
    EFG Companies
    ------------------------------


  • 2.  RE: Unable to resend an invite

    Posted 02-03-2020 18:36
    No replies, thread closed.
    You can select the agent from the People list then use More Actions to Send Invite.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Unable to resend an invite

    Posted 02-03-2020 19:13
    Edited by George Beikler 02-03-2020 19:13
    No replies, thread closed.
    Hi Robert, I tried your suggestion, but the Send Invite still failed:



    ------------------------------
    George Beikler
    EFG Companies
    ------------------------------

    Original Message


  • 4.  RE: Unable to resend an invite

    Posted 02-03-2020 20:37
    No replies, thread closed.
    You will have to use this API with the Force option.

    /api/v2/users/{userId}/invite

    Users

    Mypurecloud remove preview
    Users
    1/24/2020 - Workforce Management Historical Adherence query is being updated to have multiple downloadUrls as part of the release of WEM-12 Category: API Summary: Workforce Management Historical Adherence query is being updated to have multiple downloadUrls as part of the release of WEM-12.
    View this on Mypurecloud >





    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: Unable to resend an invite

    Posted 02-03-2020 20:53
    No replies, thread closed.
    Hi George,

    After sending the first invite you can only send a new one if the user change the password.

    What you can do is generate a random password for this user, then you will be able to send a new invite.

    ------------------------------
    Paulo Mesquita
    Spark NZ Trading
    ------------------------------

    Original Message


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