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  • 1.  Unassigned DID Numbers

    Posted 02-07-2022 14:57
    No replies, thread closed.

    We are in the process of moving a customer from PureConnect to Cloud CX.  In PureConnect we used the Interaction Attendant Default Profile as a "catch all" to answer all phone numbers that are not assigned to Attendant profiles, users, workgroups, etc.  Is there an equivalent in Cloud CX?  I would like to avoid having to assign each unassigned DID Number to a Call Flow.

    Thank you in advance.


    #Telephony

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    Scott Kandel
    Electroline Data Communications Inc
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  • 2.  RE: Unassigned DID Numbers

    Posted 02-11-2022 22:22
    No replies, thread closed.
    Nothing like that now, but you can vote on the idea:  Add a Default IVR Route | Genesys Cloud Ideas Portal (aha.io)

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


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