Yes, all assignments are live. Now, say you take away their Communicate license while they are on the phone, that will require them to get off the phone and refresh the browser window, but access permissions should be live and effective as soon as you hit Save.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 08-30-2023 12:16
From: Greg Pribyl
Subject: Unassigning Roles
Can you unassign or disable an agents' role while they are handling interactions, or do you have to wait for them to finish working with interactions?
#SystemAdministration
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Greg Pribyl
Pensacola Christian College, Inc.
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