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Unknown users in PureCloud

  • 1.  Unknown users in PureCloud

    Posted 06-05-2025 19:06

    LRosa | 2019-08-12 22:52:29 UTC | #1

    Hi,

    I couldn't find any information on unknown users in the PureCloud documentation. Are there any insights you could provide about how these unknown users are created and what they are used for?

    Below is the information that appeared in the logs for this user: user: {id: "UNKNOWN-USER", name: "Unknown User", routingStatus: {...}, selfUri: "/api/v2/users/UNKNOWN-USER"}

    Thanks, Rosa


    tim.smith | 2019-08-13 16:11:22 UTC | #2

    Can you provide some context? What are you doing? Where are you seeing this data? What log are you looking at?


    system | 2019-09-12 16:11:22 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 5762