Workforce Engagement Management

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  • 1.  Unscheduled Absence

    Posted 14 hours ago

    I wanted to see how different call centers are reporting unscheduled absences.  Currently we are updating their scheduled to reflect being off queue.  However, we are thinking we may want to show this to impact their Conformance, since they were schedule to be On Queue.  

    Can I ask how others are reporting this and their reasons?  Thanks in advance.

    Rob


    #Reporting/Analytics

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    Rob Luckett
    Workforce Analyst Manager Member Service Center
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  • 2.  RE: Unscheduled Absence

    Posted 13 hours ago

    Hi Rob,

    I am going to move this thread over to the Workforce Engagement Management Community so the experts there can help answer this.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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