Genesys Cloud - UI New Features

Can you confirm when this change is occurring. 

It is not included in the "details" section.

The resource center does not indicate when this is happening.

Hi Melissa,

Hi Tisa,

Our target date for the Beta release is August 18, with enrollment opening on August 14. Please note that these dates are forward-looking statements and represent Genesys' current best intentions. As such, they are subject to change and should not be considered firm commitments.

Regards:

Zoltan

Can you confirm when this change is occurring. 

It is not included in the "details" section.

The resource center does not indicate when this is happening.

Hi Zoltan,

do you already have a secific date regarding the roll out.

I aplied for the beta but did not get any answer yet can you please check .

Thanks

Tisa Kankowsky BCD Travel

Hi Tisa,

Our target date for the Beta release is August 18, with enrollment opening on August 14. Please note that these dates are forward-looking statements and represent Genesys' current best intentions. As such, they are subject to change and should not be considered firm commitments.

Regards:

Zoltan

Hi Zoltan,

do you already have a secific date regarding the roll out.

I aplied for the beta but did not get any answer yet can you please check .

Thanks

Tisa Kankowsky BCD Travel

Is there a potential GA data yet? thanks for the beta info. I assume it will hit the beta HQ if it has not already?

Hi Tisa,

Our target date for the Beta release is August 18, with enrollment opening on August 14. Please note that these dates are forward-looking statements and represent Genesys' current best intentions. As such, they are subject to change and should not be considered firm commitments.

Regards:

Zoltan

Hi Zoltan,

do you already have a secific date regarding the roll out.

I aplied for the beta but did not get any answer yet can you please check .

Thanks

Tisa Kankowsky BCD Travel

Hi Steve,

The Beta enrollment has not yet been opened in Beta HQ. This is currently pending and will be actioned in alignment with the overall Beta rollout timeline.

For General Availability (GA), we plan to launch with an admin-controlled early adoption capability, enabling administrators to toggle between the old and new navigation experiences on a per-user basis.

This early adopter-style GA is currently targeted for September 29, allowing for a gradual and controlled rollout based on organizational readiness and preferences.

Regards:

Zoltan

PS: Please note that these dates are forward-looking statements and represent Genesys' current best intentions. As such, they are subject to change and should not be considered firm commitments.

Is there a potential GA data yet? thanks for the beta info. I assume it will hit the beta HQ if it has not already?

Hi Tisa,

Our target date for the Beta release is August 18, with enrollment opening on August 14. Please note that these dates are forward-looking statements and represent Genesys' current best intentions. As such, they are subject to change and should not be considered firm commitments.

Regards:

Zoltan

Hi Zoltan,

do you already have a secific date regarding the roll out.

I aplied for the beta but did not get any answer yet can you please check .

Thanks

Tisa Kankowsky BCD Travel

Hi Steve,

The Beta enrollment has not yet been opened in Beta HQ. This is currently pending and will be actioned in alignment with the overall Beta rollout timeline.

For General Availability (GA), we plan to launch with an admin-controlled early adoption capability, enabling administrators to toggle between the old and new navigation experiences on a per-user basis.

This early adopter-style GA is currently targeted for September 29, allowing for a gradual and controlled rollout based on organizational readiness and preferences.

Regards:

Zoltan

PS: Please note that these dates are forward-looking statements and represent Genesys' current best intentions. As such, they are subject to change and should not be considered firm commitments.

Is there a potential GA data yet? thanks for the beta info. I assume it will hit the beta HQ if it has not already?

Hi Tisa,

Our target date for the Beta release is August 18, with enrollment opening on August 14. Please note that these dates are forward-looking statements and represent Genesys' current best intentions. As such, they are subject to change and should not be considered firm commitments.

Regards:

Zoltan

Hi Zoltan,

do you already have a secific date regarding the roll out.

I aplied for the beta but did not get any answer yet can you please check .

Thanks

Tisa Kankowsky BCD Travel

Hi Zoltan, 

Does that mean if you opt in to the beta, everyone in the org will be assigned the new ui until september 29, and then the toggle feature becomes available? Or is it saying that if you want to wait for the opt-in/opt out feature, you should not sign up for the beta and just wait until september 29? 

Asking because as an admin i'd like to get hands on the new U/I but i dont want to subject the entire org to it before ive had a chance to look at it. So im not sure if the answer is to sign up for the beta or not. 

Hi Steve,

The Beta enrollment has not yet been opened in Beta HQ. This is currently pending and will be actioned in alignment with the overall Beta rollout timeline.

For General Availability (GA), we plan to launch with an admin-controlled early adoption capability, enabling administrators to toggle between the old and new navigation experiences on a per-user basis.

This early adopter-style GA is currently targeted for September 29, allowing for a gradual and controlled rollout based on organizational readiness and preferences.

Regards:

Zoltan

PS: Please note that these dates are forward-looking statements and represent Genesys' current best intentions. As such, they are subject to change and should not be considered firm commitments.

Is there a potential GA data yet? thanks for the beta info. I assume it will hit the beta HQ if it has not already?

Hi Tisa,

Our target date for the Beta release is August 18, with enrollment opening on August 14. Please note that these dates are forward-looking statements and represent Genesys' current best intentions. As such, they are subject to change and should not be considered firm commitments.

Regards:

Zoltan

Hi Zoltan,

do you already have a secific date regarding the roll out.

I aplied for the beta but did not get any answer yet can you please check .

Thanks

Tisa Kankowsky BCD Travel