We're excited to give you a preview of the email parking feature.
There are two (2) main use cases for this feature.
- Allow agents to park emails.
- Allow supervisors to reassign parked emails to another user and a queue.
The link to the library where you can find a download / view link of the email parking overview presentation.
#DigitalChannels
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Atsushi Hirano
Sr. Product Manager, Digital
Genesys - Employees
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