Hi All!
This is a notification to inform all learners that we will be retiring Agent Assist courses on the Education platform as of the 1st of June, 2026. The following courses are impacted:
Genesys Cloud: AI - Agent Assist - Analytics and Best Practices
Webinar: Genesys Cloud CX: Agent Assist
Genesys Cloud CX: AI/Bots - Agent Assist for Agents
Genesys Cloud CX: AI/Bots - Agent Assist
This retirement decision was made as a result of the deprecation and End of Sale announcement of Agent Assist which took place in mid 2025. For further information on this announcement, please see the following resource center announcement: Genesys Agent Assist.
For learners interested in similar functionality and in augmenting their user experience in the contact center, we highly recommend exploring our Agent Copilot Content Library.
Please let me or your Account Management team know if you have any queries or concerns about this announcement.
#Training-------------------------------------------
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Ronan Conneely
Genesys Education Product Manager
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