Genesys Cloud - Main

I'm assuming you have a webform with a text area like "Message" that may have line breaks. You should look out for these characters "/n" and "/t". 

BUT, I should add that it's possible for people to type in HTML and other text that may confuse the parser unless you encode the textarea content. You should try copy-pasting in code-like text as well to make sure you don't get weird exceptions.

On another note, we have clients that use our ServiceJourney Advanced Email for Genesys Premium App to handle the more complex use-cases. Could be worth the try.

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Maksim Gill
Eccentex (Customer Service Platform)
https://www.eccentex.com/genesys
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Thank you for your answer,

The first condition to add all fields is :

split(Flow.array_customer_email_body_split[Flow.int_customer_body_split_counter],":" )

and count(Flow.array_cust_line_split) > 1

and then I declare the keys

Current key : trim(Replace(Replace(Replace(Flow.array_cust_line_split[0],"(",""),")",""),"*",""))

and Current value : trim(Replace(Replace(Flow.array_cust_line_split[1]," "," "),"*",""))

it's working if only the text began after  ":" but it doesn't working when it began after a new line.

I think that I have to separate the cases and find a new current value for this failure case, but i can't.

Do u have an idea?

Thx 

------------------------------
Pasco Bendo
Inetum SA
------------------------------


Original Message:
Sent: 02-13-2023 14:09
From: Maksim Gill
Subject: Update the text to CRM

I'm assuming you have a webform with a text area like "Message" that may have line breaks. You should look out for these characters "/n" and "/t". 

BUT, I should add that it's possible for people to type in HTML and other text that may confuse the parser unless you encode the textarea content. You should try copy-pasting in code-like text as well to make sure you don't get weird exceptions.

On another note, we have clients that use our ServiceJourney Advanced Email for Genesys Premium App to handle the more complex use-cases. Could be worth the try.

------------------------------
Maksim Gill
Eccentex (Customer Service Platform)
https://www.eccentex.com/genesys

Hi Pasco,

If the e-mail comes from a form adding a tag on "data end" would make it easier.

Without knowing what the e-mail looks like I would still probably split the e-mail in lines, and then check if the line contains key and value, or just a continuation of value for the previous key.

Thank you for your answer,

The first condition to add all fields is :

split(Flow.array_customer_email_body_split[Flow.int_customer_body_split_counter],":" )

and count(Flow.array_cust_line_split) > 1

and then I declare the keys

Current key : trim(Replace(Replace(Replace(Flow.array_cust_line_split[0],"(",""),")",""),"*",""))

and Current value : trim(Replace(Replace(Flow.array_cust_line_split[1]," "," "),"*",""))

it's working if only the text began after  ":" but it doesn't working when it began after a new line.

I think that I have to separate the cases and find a new current value for this failure case, but i can't.

Do u have an idea?

Thx 

------------------------------
Pasco Bendo
Inetum SA


Original Message:
Sent: 02-13-2023 14:09
From: Maksim Gill
Subject: Update the text to CRM

I'm assuming you have a webform with a text area like "Message" that may have line breaks. You should look out for these characters "/n" and "/t". 

BUT, I should add that it's possible for people to type in HTML and other text that may confuse the parser unless you encode the textarea content. You should try copy-pasting in code-like text as well to make sure you don't get weird exceptions.

On another note, we have clients that use our ServiceJourney Advanced Email for Genesys Premium App to handle the more complex use-cases. Could be worth the try.

------------------------------
Maksim Gill
Eccentex (Customer Service Platform)
https://www.eccentex.com/genesys

Thx,

I think that i have to add the tag on "data end"

the emails looks like ( the 1st and second line working, but the third is down)

Machine 1*: Downgraded 

Engine 2*: Electrical/Automation 

Oil & activities done*: 

This is the text to update

and it

and 

and

------------------------------
Pasco Bendo
Inetum SA
------------------------------


Original Message:
Sent: 02-15-2023 07:05
From: Jan Heinonen
Subject: Update the text to CRM

Hi Pasco,

If the e-mail comes from a form adding a tag on "data end" would make it easier.

Without knowing what the e-mail looks like I would still probably split the e-mail in lines, and then check if the line contains key and value, or just a continuation of value for the previous key.

Thank you for your answer,

The first condition to add all fields is :

split(Flow.array_customer_email_body_split[Flow.int_customer_body_split_counter],":" )

and count(Flow.array_cust_line_split) > 1

and then I declare the keys

Current key : trim(Replace(Replace(Replace(Flow.array_cust_line_split[0],"(",""),")",""),"*",""))

and Current value : trim(Replace(Replace(Flow.array_cust_line_split[1]," "," "),"*",""))

it's working if only the text began after  ":" but it doesn't working when it began after a new line.

I think that I have to separate the cases and find a new current value for this failure case, but i can't.

Do u have an idea?

Thx 

------------------------------
Pasco Bendo
Inetum SA


Original Message:
Sent: 02-13-2023 14:09
From: Maksim Gill
Subject: Update the text to CRM

I'm assuming you have a webform with a text area like "Message" that may have line breaks. You should look out for these characters "/n" and "/t". 

BUT, I should add that it's possible for people to type in HTML and other text that may confuse the parser unless you encode the textarea content. You should try copy-pasting in code-like text as well to make sure you don't get weird exceptions.

On another note, we have clients that use our ServiceJourney Advanced Email for Genesys Premium App to handle the more complex use-cases. Could be worth the try.

------------------------------
Maksim Gill
Eccentex (Customer Service Platform)
https://www.eccentex.com/genesys