If you're loving your journey (pun intended!) with Genesys Cloud Journey Management (GCJM), we've got exciting news! Beyond's eLearning course Journey Management for Contact Center Optimization has just been updated to include recent enhancements that make it even easier to build your customer journey analysis.
🔍 What's New?
We've added key updates based on GCJM enhancements:
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Improved Event List Organization: Events now display in a logical sequence, making it more intuitive to drag, drop, and build effective journeys faster than ever.
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Enhanced Event Cards: Dive deeper into data with expanded editing and visualization options directly in the Journey Canvas. View event details, auto-generate trend charts, and see all related insights in one place!
Whether you're brand new or coming back for a refresher, this course update will help you get even more value out of GCJM. And the best news? It's still available through Beyond's free Core learning subscription!
👉 Check out the updated eLearning now
🌐 Visit us at Beyond
📩 Questions? Reach out to us at beyond@genesys.com
#GenesysCloud#Training------------------------------
Lindsay Scarpaci
Product Manager, Genesys Beyond
Genesys - Employees
lindsay.scarpaci@genesys.com------------------------------