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  • 1.  Upload a text file to Genesys

    Posted 11-21-2023 00:26
    Edited by Jason Kleitz 08-21-2025 13:19
    No replies, thread closed.

    Hi There, is it possible to attach a text file in to Genesys which has request numbers. So when a call comes through it tell the agent to work on that request? Is this possible?


    #Telephony#Genesysnew#Awsomefeatture

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    Phaneendra Avatapalli
    Monash University
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  • 2.  RE: Upload a text file to Genesys

    Posted 12-07-2023 01:10
    No replies, thread closed.

    Couldn't you attach it to an Email and send that into the queue?  With the new Task Automation and work items, that might be a way as well.  



  • 3.  RE: Upload a text file to Genesys

    Posted 12-07-2023 18:14
    Edited by Jason Kleitz 08-21-2025 13:19
    No replies, thread closed.
    Thank you Robert, do you have instructions? It would be really helpful.




    Original Message


  • 4.  RE: Upload a text file to Genesys
    Best Answer

    Posted 12-07-2023 18:22
    No replies, thread closed.

    Here is the article regarding Email routing. Email routing scenarios - Genesys Cloud Resource Center (mypurecloud.com)

    You need to create an Email domain and email address and send this to a queue.

    Your application that creates the list just needs to email that list to the above Email address and it will be routed to agents

    When Agents receive the Email, they open the list and start working it.  

    When they are done with the list, they close the email without replying.  



  • 5.  RE: Upload a text file to Genesys

    Posted 12-18-2023 00:23
    No replies, thread closed.

    Thank you Robert much appreciated



    ------------------------------
    Phaneendra Avatapalli
    Monash University
    ------------------------------

    Original Message


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