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  • 1.  us-east-1 vs us-west-2 for stability with Genesys Cloud Voice

    Posted 10-24-2025 10:20
    Edited by Oesten Nelson 10-27-2025 10:33
    No replies, thread closed.

    Hi,

    We're on us-east-1, currently running our own edges and moving to BYOC in the coming months. After Monday's outage and yesterday's hiccup, I'm wondering if we should go through a little bit of pain to migrate to us-west-2. We're physically located in Illinois, and our ping times to us-west-2 are almost twice as high (31 ms vs 58 ms) but a tiny bit of lag/jitter might be worth it compared to the outages that seem to be far more common on us-east-1. There was very interesting reading at "Is Northern Virginia Really the Least Reliable AWS Region And Why? | StatusGator"

    Is us-west-2 more stable in practice? Has anyone made this migration, and how painful was it? Thanks in advance for any pointers/sharing your experience.


    #Unsure/Other

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    Oesten Nelson
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  • 2.  RE: us-east-1 vs us-west-2 for stability with Genesys Cloud Voice

    Posted 10-24-2025 11:11
    No replies, thread closed.

    Hi Oesten,

    Interesting question, hopefully someone in the community can give you some feedback on migration between regions.  Overall the AWS uptime is very high and incidents of this nature and duration are rare.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: us-east-1 vs us-west-2 for stability with Genesys Cloud Voice

    Posted 10-24-2025 12:27
    No replies, thread closed.

    The question I have is why wasn't Genesys built in a way where we have redundancy/fail over to another region when issues like this come up?  Other telephony providers were smart enough to setup their systems so they fail over to other regions when things like this happen and therefore they were not as impacted by the issues on Monday.  



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    Jason Lorden
    Manager - Contact Center Technology
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  • 4.  RE: us-east-1 vs us-west-2 for stability with Genesys Cloud Voice
    Best Answer

    Posted 10-24-2025 14:22
    Edited by Jason Kleitz 10-27-2025 11:41
    No replies, thread closed.

    There's an "Ideas Lab" request for this, if you want to go and vote for it: Cross-Region Disaster Recovery | Genesys Cloud Ideas Portal

    Overall AWS uptime is high, but us-east-1 has the most disruptions of them all 🤔



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    Oesten Nelson
    State of Illinois - State Universities Retirement System
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    Original Message


  • 5.  RE: us-east-1 vs us-west-2 for stability with Genesys Cloud Voice

    Posted 10-24-2025 15:48
    No replies, thread closed.

    Mas a Genesys tem um plano de continuidade de negócios, quando há desastres e/ou interrupções semelhantes ao que vivemos recentemente. O "BPC - Business Continuity Planning", onde é disponibilizado uma nova ORG em outra região. Mas há custo elevando, já que seria uma ORG apenas quando houvesse interrupção dos serviços.



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    Fernando Sotto dos Santos
    Consultor
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    Original Message


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