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  • 1.  Use a flow and a skill based routing in preview campaign

    Posted 07-21-2023 07:03
    Edited by Midhun Suja 07-21-2023 07:03
    No replies, thread closed.

    How can we make the preview campaign work as similar to the push preview mode in genesys engage platform, where we can make use of architect flow to do some routing logic and skill based routing?


    #Outbound

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    Midhun Suja
    Cognizant Technology Solutions India Private Limited
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  • 2.  RE: Use a flow and a skill based routing in preview campaign

    Posted 07-21-2023 12:39
    No replies, thread closed.

    Genesys have yet to implement Skill-Based dialing on Genesys Cloud. I have it on good authority that they are working on it. It's a feature that we had in PureConnect and will be most welcome when it finally arrives!



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    Paul Simpson
    Eventus Solutions Group
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