Aloha GC Community,

It'll be great if someone can share their experience while trying to have agents to use external keypads such as the one Genovation Control Pad CP24

Thanks!

Ozzie.

You searched for control pad CP24 - Genovation Computer Input Devices

Genovation Computer Input Devices		remove preview
You searched for control pad CP24 - Genovation Computer Input Devices Now with Cherry MX2A Mechanical Key Switches! Rated for 100 Million Actuations. That's 2x More Than Previous Version! The ControlPad CP24L USBHID is versatile, 24-key programmable USB Multimedia keyboard with fully programmable LED Backlit keys. Your custom macro key definitions are stored within the CP24-USBHID's internal FLASH memory making it a true "PLUG and PLAY" programmable USB keyboard. View this on Genovation Computer Input Devices >

What are you planning on using it for?  I could imagine that an operator could have transfer points and the Genovation could call Genesys API's to initiate these transfers, but that would take a bit of testing to see if it is possible.  What are you thinking of doing?

Aloha GC Community,

It'll be great if someone can share their experience while trying to have agents to use external keypads such as the one Genovation Control Pad CP24

Thanks!

Ozzie.

You searched for control pad CP24 - Genovation Computer Input Devices

Genovation Computer Input Devices		remove preview
You searched for control pad CP24 - Genovation Computer Input Devices Now with Cherry MX2A Mechanical Key Switches! Rated for 100 Million Actuations. That's 2x More Than Previous Version! The ControlPad CP24L USBHID is versatile, 24-key programmable USB Multimedia keyboard with fully programmable LED Backlit keys. Your custom macro key definitions are stored within the CP24-USBHID's internal FLASH memory making it a true "PLUG and PLAY" programmable USB keyboard. View this on Genovation Computer Input Devices >

Hi Robert, 

The agent expectation will be to transfer the Keypad available once they're in a Live Interaction. My team indicated that maybe is possible to program the buttons to mimic the keypad (0 ~ 9, * and #)  but we wonder if the other controls (Hold, Mute) can also be used via such keypad.

Thanks for your help.

Ozzie.

What are you planning on using it for?  I could imagine that an operator could have transfer points and the Genovation could call Genesys API's to initiate these transfers, but that would take a bit of testing to see if it is possible.  What are you thinking of doing?

Aloha GC Community,

It'll be great if someone can share their experience while trying to have agents to use external keypads such as the one Genovation Control Pad CP24

Thanks!

Ozzie.

You searched for control pad CP24 - Genovation Computer Input Devices

Genovation Computer Input Devices		remove preview
You searched for control pad CP24 - Genovation Computer Input Devices Now with Cherry MX2A Mechanical Key Switches! Rated for 100 Million Actuations. That's 2x More Than Previous Version! The ControlPad CP24L USBHID is versatile, 24-key programmable USB Multimedia keyboard with fully programmable LED Backlit keys. Your custom macro key definitions are stored within the CP24-USBHID's internal FLASH memory making it a true "PLUG and PLAY" programmable USB keyboard. View this on Genovation Computer Input Devices >