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  • 1.  Use of External Keypad

    Posted 10-11-2024 15:39
    No replies, thread closed.

    Aloha GC Community,

    It'll be great if someone can share their experience while trying to have agents to use external keypads such as the one Genovation Control Pad CP24

    Thanks!

    Ozzie.

    You searched for control pad CP24 - Genovation Computer Input Devices

    Genovation Computer Input Devices remove preview
    You searched for control pad CP24 - Genovation Computer Input Devices
    Now with Cherry MX2A Mechanical Key Switches! Rated for 100 Million Actuations. That's 2x More Than Previous Version! The ControlPad CP24L USBHID is versatile, 24-key programmable USB Multimedia keyboard with fully programmable LED Backlit keys. Your custom macro key definitions are stored within the CP24-USBHID's internal FLASH memory making it a true "PLUG and PLAY" programmable USB keyboard.
    View this on Genovation Computer Input Devices >


    #Unsure/Other

    ------------------------------
    Oswaldo Ganoza
    Novant Health
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  • 2.  RE: Use of External Keypad

    Posted 10-16-2024 06:32
    No replies, thread closed.

    What are you planning on using it for?  I could imagine that an operator could have transfer points and the Genovation could call Genesys API's to initiate these transfers, but that would take a bit of testing to see if it is possible.  What are you thinking of doing?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Use of External Keypad

    Posted 10-17-2024 11:24
    No replies, thread closed.

    Hi Robert, 

    The agent expectation will be to transfer the Keypad available once they're in a Live Interaction. My team indicated that maybe is possible to program the buttons to mimic the keypad (0 ~ 9, * and #)  but we wonder if the other controls (Hold, Mute) can also be used via such keypad.

    Thanks for your help.

    Ozzie.



    ------------------------------
    Oswaldo Ganoza
    Sr. Enterprise Solutions Consultant
    ------------------------------

    Original Message


  • 4.  RE: Use of External Keypad
    Best Answer

    Posted 10-18-2024 15:05
    No replies, thread closed.

    You are looking to do a heavy lift for this.  For one, you will have to make API calls for each of the buttons.  Second, you need to do that with User Context, so  you will have to get that first.  What is the business use case for this that the on-screen controls can't do?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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