Genesys Cloud - Main

Does anyone have experience using the GDPR APIs to export and provide contact information when responding to compliance/data requests?

My guess is that if this is to be human readable, that our Engineering team will have to build something to ingest the API results so that they can be provided to our compliance team.  

I also can't find any reference, guide, information about what some of the folders and files in the result set are. 

What are the "analytics, billing, and postino" folders and data?  I see the analytics data, but can't figure how it relates to a GDPR response. The billing file looks like a list of Genesys invoice numbers - irrelevant to GDPR.  The Postino files are email related, but it they are not transcripts of emails, transcripts are in the "recording" folder.

And there doesn't seem to be anyone at Genesys that responds to data privacy questions or can give information and assistance to our Genesys account team.

I have started a conversation with Genesys Customer Care.  Maybe they will have some info.

#Data Privacy

#GDPR 

#Data Subject Requests 

Did you find any answers?

Does anyone have experience using the GDPR APIs to export and provide contact information when responding to compliance/data requests?

My guess is that if this is to be human readable, that our Engineering team will have to build something to ingest the API results so that they can be provided to our compliance team.  

I also can't find any reference, guide, information about what some of the folders and files in the result set are. 

What are the "analytics, billing, and postino" folders and data?  I see the analytics data, but can't figure how it relates to a GDPR response. The billing file looks like a list of Genesys invoice numbers - irrelevant to GDPR.  The Postino files are email related, but it they are not transcripts of emails, transcripts are in the "recording" folder.

And there doesn't seem to be anyone at Genesys that responds to data privacy questions or can give information and assistance to our Genesys account team.

I have started a conversation with Genesys Customer Care.  Maybe they will have some info.

#Data Privacy

#GDPR 

#Data Subject Requests 

I did not.  We had other matters to deal with.  I dropped the pursuit.

Did you find any answers?

Does anyone have experience using the GDPR APIs to export and provide contact information when responding to compliance/data requests?

My guess is that if this is to be human readable, that our Engineering team will have to build something to ingest the API results so that they can be provided to our compliance team.  

I also can't find any reference, guide, information about what some of the folders and files in the result set are. 

What are the "analytics, billing, and postino" folders and data?  I see the analytics data, but can't figure how it relates to a GDPR response. The billing file looks like a list of Genesys invoice numbers - irrelevant to GDPR.  The Postino files are email related, but it they are not transcripts of emails, transcripts are in the "recording" folder.

And there doesn't seem to be anyone at Genesys that responds to data privacy questions or can give information and assistance to our Genesys account team.

I have started a conversation with Genesys Customer Care.  Maybe they will have some info.

#Data Privacy

#GDPR 

#Data Subject Requests 

@Christopher Bosken Do you have any advice for Diane?

I did not.  We had other matters to deal with.  I dropped the pursuit.

Did you find any answers?

Does anyone have experience using the GDPR APIs to export and provide contact information when responding to compliance/data requests?

My guess is that if this is to be human readable, that our Engineering team will have to build something to ingest the API results so that they can be provided to our compliance team.  

I also can't find any reference, guide, information about what some of the folders and files in the result set are. 

What are the "analytics, billing, and postino" folders and data?  I see the analytics data, but can't figure how it relates to a GDPR response. The billing file looks like a list of Genesys invoice numbers - irrelevant to GDPR.  The Postino files are email related, but it they are not transcripts of emails, transcripts are in the "recording" folder.

And there doesn't seem to be anyone at Genesys that responds to data privacy questions or can give information and assistance to our Genesys account team.

I have started a conversation with Genesys Customer Care.  Maybe they will have some info.

#Data Privacy

#GDPR 

#Data Subject Requests 

We are also hoping to find any reference or documentation regarding the exported GDPR files. Is there an update by any chance?

Thank you!

@Christopher Bosken Do you have any advice for Diane?

I did not.  We had other matters to deal with.  I dropped the pursuit.

Did you find any answers?

Does anyone have experience using the GDPR APIs to export and provide contact information when responding to compliance/data requests?

My guess is that if this is to be human readable, that our Engineering team will have to build something to ingest the API results so that they can be provided to our compliance team.  

I also can't find any reference, guide, information about what some of the folders and files in the result set are. 

What are the "analytics, billing, and postino" folders and data?  I see the analytics data, but can't figure how it relates to a GDPR response. The billing file looks like a list of Genesys invoice numbers - irrelevant to GDPR.  The Postino files are email related, but it they are not transcripts of emails, transcripts are in the "recording" folder.

And there doesn't seem to be anyone at Genesys that responds to data privacy questions or can give information and assistance to our Genesys account team.

I have started a conversation with Genesys Customer Care.  Maybe they will have some info.

#Data Privacy

#GDPR 

#Data Subject Requests 

It's not a ton of info, but have you seen the Schema documented for each API call response? That shows the names of all the fields that get returned for a 200 - successful operation

We are also hoping to find any reference or documentation regarding the exported GDPR files. Is there an update by any chance?

Thank you!

@Christopher Bosken Do you have any advice for Diane?

I did not.  We had other matters to deal with.  I dropped the pursuit.

Did you find any answers?

Does anyone have experience using the GDPR APIs to export and provide contact information when responding to compliance/data requests?

My guess is that if this is to be human readable, that our Engineering team will have to build something to ingest the API results so that they can be provided to our compliance team.  

I also can't find any reference, guide, information about what some of the folders and files in the result set are. 

What are the "analytics, billing, and postino" folders and data?  I see the analytics data, but can't figure how it relates to a GDPR response. The billing file looks like a list of Genesys invoice numbers - irrelevant to GDPR.  The Postino files are email related, but it they are not transcripts of emails, transcripts are in the "recording" folder.

And there doesn't seem to be anyone at Genesys that responds to data privacy questions or can give information and assistance to our Genesys account team.

I have started a conversation with Genesys Customer Care.  Maybe they will have some info.

#Data Privacy

#GDPR 

#Data Subject Requests 

Hi George,

That wasn't what I was referring to. The same as Diane S. above, we're looking for more info about the GDPR files (analytics, billing, journey session, and postino). 

It's not a ton of info, but have you seen the Schema documented for each API call response? That shows the names of all the fields that get returned for a 200 - successful operation

We are also hoping to find any reference or documentation regarding the exported GDPR files. Is there an update by any chance?

Thank you!

@Christopher Bosken Do you have any advice for Diane?

I did not.  We had other matters to deal with.  I dropped the pursuit.

Did you find any answers?

Does anyone have experience using the GDPR APIs to export and provide contact information when responding to compliance/data requests?

My guess is that if this is to be human readable, that our Engineering team will have to build something to ingest the API results so that they can be provided to our compliance team.  

I also can't find any reference, guide, information about what some of the folders and files in the result set are. 

What are the "analytics, billing, and postino" folders and data?  I see the analytics data, but can't figure how it relates to a GDPR response. The billing file looks like a list of Genesys invoice numbers - irrelevant to GDPR.  The Postino files are email related, but it they are not transcripts of emails, transcripts are in the "recording" folder.

And there doesn't seem to be anyone at Genesys that responds to data privacy questions or can give information and assistance to our Genesys account team.

I have started a conversation with Genesys Customer Care.  Maybe they will have some info.

#Data Privacy

#GDPR 

#Data Subject Requests