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  • 1.  USE of GDPR API's

    Posted 03-20-2023 08:34
    No replies, thread closed.

    Does anyone have experience using the GDPR APIs to export and provide contact information when responding to compliance/data requests?

    My guess is that if this is to be human readable, that our Engineering team will have to build something to ingest the API results so that they can be provided to our compliance team.  

    I also can't find any reference, guide, information about what some of the folders and files in the result set are. 

    What are the "analytics, billing, and postino" folders and data?  I see the analytics data, but can't figure how it relates to a GDPR response. The billing file looks like a list of Genesys invoice numbers - irrelevant to GDPR.  The Postino files are email related, but it they are not transcripts of emails, transcripts are in the "recording" folder.

    And there doesn't seem to be anyone at Genesys that responds to data privacy questions or can give information and assistance to our Genesys account team.

    I have started a conversation with Genesys Customer Care.  Maybe they will have some info.

    #Data Privacy

    #GDPR 

    #Data Subject Requests 


    #Unsure/Other

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    Diane Stephens
    Fanatics, LLC
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  • 2.  RE: USE of GDPR API's

    Posted 06-22-2023 17:47
    No replies, thread closed.

    Did you find any answers?



    ------------------------------
    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------



  • 3.  RE: USE of GDPR API's

    Posted 06-28-2023 12:15
    No replies, thread closed.

    I did not.  We had other matters to deal with.  I dropped the pursuit.



    ------------------------------
    Diane Stephens
    Fanatics, LLC
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    Original Message


  • 4.  RE: USE of GDPR API's

    Posted 06-28-2023 14:05
    No replies, thread closed.

    @Christopher Bosken Do you have any advice for Diane?



    ------------------------------
    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: USE of GDPR API's

    Posted 08-25-2025 11:23
    No replies, thread closed.

    We are also hoping to find any reference or documentation regarding the exported GDPR files. Is there an update by any chance?

    Thank you!



    ------------------------------
    Dianne
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    Original Message


  • 6.  RE: USE of GDPR API's

    Posted 08-25-2025 13:23
    No replies, thread closed.

    It's not a ton of info, but have you seen the Schema documented for each API call response? That shows the names of all the fields that get returned for a 200 - successful operation



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------

    Original Message


  • 7.  RE: USE of GDPR API's

    Posted 08-25-2025 16:07
    No replies, thread closed.

    Hi George,

    That wasn't what I was referring to. The same as Diane S. above, we're looking for more info about the GDPR files (analytics, billing, journey session, and postino). 



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    Dianne
    ------------------------------

    Original Message


  • 8.  RE: USE of GDPR API's
    Best Answer

    Posted 08-25-2025 16:48
    No replies, thread closed.

    Sorry, I was going from her comments about having to use the GDPR APIs to build the GDPR files, since we don't have "files" as such in Genesys Cloud.

    The Export function of the API request is what is designed to return the data requested by someone under GDPR.

    As per the docs, "For more information, contact dataprivacy@genesys.com. "

    Perhaps @Christopher Bosken can give some more insight



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------

    Original Message


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