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  • 1.  Use variable for queue name in script for Consult/Blind transfers

    Posted 07-10-2020 00:26
    No replies, thread closed.
    The consult transfer action provides 3 options - interpolated text, queue and user.  I want to have a single button and pass into this the name of the queue to transfer to from a variable.  How do I do this?  Is the interpolated text the trick here?
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    #Unsure/Other

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 2.  RE: Use variable for queue name in script for Consult/Blind transfers

    Posted 07-10-2020 13:54
    No replies, thread closed.
    First use your variable and the Find Queue tool to find the queue name/GUID and then use that Queue variable in the Interpolated text entry.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Use variable for queue name in script for Consult/Blind transfers

    Posted 07-11-2020 22:27
    No replies, thread closed.
    Thanks Robert.  I wasn't aware you could use FindQueue within a script.

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    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------

    Original Message


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