Genesys Cloud - Main

Hi,

does anyone else has issues with Edge connections to cloud? Our users started to have following error messages time to time last week in the upper right corner in UI:

Translated" WebRTC connection to Edge server failed. If the problem persist please contact your system administrator"

I would say that this is network problem, but have to convince IT that this is not general problem in Genesys :)

Br,-Kimmo-

#Telephony

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Kimmo Mäkipaaso
Senior Marketing Manager
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Hello Kimmo, 

This is generally network-related issue. 

But you can try the WebRTC Diagnostics app to identify specific connection issues. 

You can also try disabling any VPN and seeing if this resolves the issue. This would pin point a network connection issue. 

Hope this helps!

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Cameron
Online Community Manager/Moderator
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