Genesys Cloud - Main

We have a business that uses a mix of Agent (CX3) users and Communicate users (business users). Our goal is to allow Communicate users to view only their own personal call metrics, such as inbound calls, outbound calls, talk Time, and basic status information.

Everywhere I look, I am being told this requires a Wallboard license per user. When looking into wallboards this requires a dashboard to be created giving them access to see others call metrics.  That feels excessive and counterintuitive. These users already have access to the Genesys web application and actively work within it, yet they cannot see even their own basic call and status metrics without an additional paid license.

I am trying to understand whether there is a way to provide self-only performance visibility for Communicate users without requiring wallboard licensing, as this level of access does not involve queues, other agents, or supervisory reporting.

Thanks for any help or guidance!

We have a business that uses a mix of Agent (CX3) users and Communicate users (business users). Our goal is to allow Communicate users to view only their own personal call metrics, such as inbound calls, outbound calls, talk Time, and basic status information.

Everywhere I look, I am being told this requires a Wallboard license per user. When looking into wallboards this requires a dashboard to be created giving them access to see others call metrics.  That feels excessive and counterintuitive. These users already have access to the Genesys web application and actively work within it, yet they cannot see even their own basic call and status metrics without an additional paid license.

I am trying to understand whether there is a way to provide self-only performance visibility for Communicate users without requiring wallboard licensing, as this level of access does not involve queues, other agents, or supervisory reporting.

Thanks for any help or guidance!