Genesys Cloud CX

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  • 1.  User to User Information (UUI) and PDS

    Posted 06-13-2022 20:58
    Hello all,

    I was wondering if anyone knows how Genesys set key values of UUI in Predictive dialing System (PDS) mode.

    Please reply me.


    Jeong Yoon Cho

  • 2.  RE: User to User Information (UUI) and PDS

    Posted 06-17-2022 22:02
    That is a tough one.  The documentation really needs an overhaul.

    We were successful with this format:


    Will result in:


    Notice you have to send %7C in the string and make sure you are doing the encoding part in the beginning

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect