Genesys Cloud CX

 View Only
Discussion Thread View
  • 1.  User to User Information (UUI) and PDS

    Posted 06-13-2022 20:58
    Hello all,

    I was wondering if anyone knows how Genesys set key values of UUI in Predictive dialing System (PDS) mode.

    Please reply me.

    Thanks
    #Outbound
    #SIP/VolP

    ------------------------------
    Jeong Yoon Cho
    LemonIT
    ------------------------------


  • 2.  RE: User to User Information (UUI) and PDS

    Posted 06-17-2022 22:02
    That is a tough one.  The documentation really needs an overhaul.

    We were successful with this format:

    User-to-User=asciidata%3Bpd%3D00%3Bencoding%3Dascii%3Bcontent%3DXXXXXX%7CF%7C13103502010%7CCAf8310b5b60cb9151245f1e946818df12%7CNEUTRAL%7CTBD

    Will result in:

    User-to-User=XXXXX|13103502010|CAf8310b5b60cb9151245f1e946818df12|NEUTRAL|TBD;pd=00;encoding=ascii

    Notice you have to send %7C in the string and make sure you are doing the encoding part in the beginning



    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------