Hello Team,
Greeting, Could you please let me know, is there any way to add x number of users/agents by mirroring existing user/agent pool. our agents have multiple skillsets and its really difficult to choose and add X number of skillset to each user or selected users when we add it manually(from the drop down window).  The bulk user import option also does not offer custom fields and only basic information could be configured when we import users through it is there any way we can add custom fields in the excel sheet and import the data.

Also guide me if  any bulk user export option is there to maintain the user/agent profile details in the excel sheet outside the cloud system.

Thanks in advance.
#PlatformAdministration
#SystemAdministration

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Devanand Gawande
Capgemini Brasil
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There is nothing out-of-the-box to do that.

I have a customer who does what you are describing, and much more. They built their own provisioning application which does everything using API calls to Genesys Cloud.

There is a User Templates app in AppFoundry which does some of it (but not the custom fields):

https://appfoundry.genesys.com/filter/genesyscloud/listing/82afc319-fa67-4519-9a2b-30e0ae551a3e

There might be another add-on in AppFoundry that I didn't see right off.

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George Ganahl GCP (Genesys Cloud)
Principal PS Consultant
Genesys
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Original Message:
Sent: 11-30-2022 08:37
From: Devanand Gawande
Subject: User/agent account mirroring and bulk agent import(with custom fields) & Export

Hello Team,
Greeting, Could you please let me know, is there any way to add x number of users/agents by mirroring existing user/agent pool. our agents have multiple skillsets and its really difficult to choose and add X number of skillset to each user or selected users when we add it manually(from the drop down window).  The bulk user import option also does not offer custom fields and only basic information could be configured when we import users through it is there any way we can add custom fields in the excel sheet and import the data.

Also guide me if  any bulk user export option is there to maintain the user/agent profile details in the excel sheet outside the cloud system.

Thanks in advance.
#PlatformAdministration
#SystemAdministration

------------------------------
Devanand Gawande
Capgemini Brasil
------------------------------