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Hello, 

I am developing a call script for my call center that will pop when an agent answers a call from a queue.  In this script I would like to have a button that will:

• Consult Transfer to a number
• Delay a few seconds
• Enter a number
• Delay a few seconds
• Enter another number

I am able to create an action to consult transfer without issue, however the delay entering of digits is a bit more difficult, it seems.  In systems I have used in the past, a string like +19018675309,,,,11111,,,,11 would have added a delay where the comma's are.  However when attempting this in Genesys Cloud it appears Genesys Cloud doesn't know how to handle these.  

Is there another way to accomplish a delayed entering of digits based on the 1 button push?

Hi Joe,

Hope all is going well!  According to this Add support for pauses and extensions in | Genesys Cloud Ideas Portal (aha.io), Genesys will not implement this.  You can try to vote and comment on it but it has been discussed many times.  I guess you could do this with a conference transfer to the number and then a secure flow that dials the numbers by sending prompts for each digit you need to send using wave files for the DTMF.  Ugly, but I did do this for another customer once.  

Hello, 

I am developing a call script for my call center that will pop when an agent answers a call from a queue.  In this script I would like to have a button that will:

• Consult Transfer to a number
• Delay a few seconds
• Enter a number
• Delay a few seconds
• Enter another number

I am able to create an action to consult transfer without issue, however the delay entering of digits is a bit more difficult, it seems.  In systems I have used in the past, a string like +19018675309,,,,11111,,,,11 would have added a delay where the comma's are.  However when attempting this in Genesys Cloud it appears Genesys Cloud doesn't know how to handle these.  

Is there another way to accomplish a delayed entering of digits based on the 1 button push?