Hi,
The our main question is how we should implement the connection (connection string) to the AWS HTTPS services from Reverse Proxy environment and what we should do on the client side.
in our opinion: HTTPS requests starts from the agent's work station to the Reverse Proxy Server with for example [some_prefix].[our_domin.com] and after that the request will redirect to AWS cloud services (what exact URL to those services? ).
Best Regards
Anna
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Anna Mazor
ITNavPro
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Original Message:
Sent: 05-24-2021 10:43
From: Robert Wakefield-Carl
Subject: Using Reverse Proxy
Again, it depends on what you are looking to do. Data Actions don't require those, SIP trunking does not require those. Only HTTPS would since Genesys Cloud is serviced up by AWS.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 05-24-2021 03:05
From: Anna Mazor
Subject: Using Reverse Proxy
Hi, Robert
Thank you for your reply.
I am talking about the following requirements
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Anna Mazor
ITNavPro
Original Message:
Sent: 05-23-2021 23:23
From: Robert Wakefield-Carl
Subject: Using Reverse Proxy
Are you talking about a reverse proxy for data actions? You can secure that to the 4 or 5 IP's for your region used for data actions. Also, you can incorporate mTLS to secure even futher.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 05-23-2021 07:14
From: Anna Mazor
Subject: Using Reverse Proxy
Hi,
Our customer does not want to define the addresses included "*". As I understood, the only one way is to use Reverse Proxy.
Does anybody already use this solution?
Regards
Anna
#ArchitectureandDesign
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Anna Mazor
ITNavPro
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