I reduced my conditions to only the wrap up code.
When I wrap up a voice call, my trigger works. When I wrap up an email, it does not.
Bethlehem Shared Services LLC.
Original Message:
Sent: 12-11-2023 11:47
From: Steven Alix
Subject: Using Trigger v2.detail.events.conversation.{id}.wrapup
Hmm that is odd.
Email triggers via ACW Trigger Topic with Wrap Up definitely work for me when I don't set the media channel. Must be something else.
The below works for me on the email channel with the correct wrap code.
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Steve Alix
EDCi
Original Message:
Sent: 12-11-2023 10:13
From: Nick Argeson
Subject: Using Trigger v2.detail.events.conversation.{id}.wrapup
yes, that's exactly what I did.
I removed the conditions and changed it to media type == Voice and I started getting emails proving that the trigger is working. I changed it to media type == EMAIL and sadly, the emails stopped.
Wondering if there is an issue with the trigger and it is unable to be used with Emails.
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Nick Argeson
Bethlehem Shared Services LLC.
Original Message:
Sent: 12-11-2023 10:09
From: Steven Alix
Subject: Using Trigger v2.detail.events.conversation.{id}.wrapup
Use the ID like you did.
I setup a workflow that sends an email to me if the trigger worked correctly. I would try working with the individual elements of your trigger to see if one of the other paths or conditions are not working correctly.
Steve
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Steve Alix
EDCi
Original Message:
Sent: 12-11-2023 09:59
From: Nick Argeson
Subject: Using Trigger v2.detail.events.conversation.{id}.wrapup
I cant get it to work. What am I doing wrong here? Did you use the wrap up name or the ID?
This is all I am doing currently.
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Nick Argeson
Bethlehem Shared Services LLC.
Original Message:
Sent: 12-08-2023 08:30
From: Steven Alix
Subject: Using Trigger v2.detail.events.conversation.{id}.wrapup
I had a similar use case to solve for.
Trying to trigger on wrap code actually requires the use of the acw topic to get that trigger to fire.
v2.detail.events.conversation.{id}.acw
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Steve Alix
EDCi
Original Message:
Sent: 12-07-2023 15:39
From: Nick Argeson
Subject: Using Trigger v2.detail.events.conversation.{id}.wrapup
Has anyone used the v2.detail.events.conversation.{id}.wrapup trigger?
I am attempting to trigger a workflow any time we receive an email and a specific wrap up code is used (ie. SPAM)
The workflow would grab the 'from' email address and write it to a spam table filter I have set up so that next time we receive an email from this address, it is automatically disconnected.
I have used another trigger(v2.detail.events.conversation.{id}.customer.end) successfully, but I cant get the wrap up one to work.
Any help is appreciated.
#ArchitectureandDesign
#Routing(ACD/IVR)
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Nick Argeson
Bethlehem Shared Services LLC.
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