adamscross | 2023-06-14 13:38:24 UTC | #1
As above, when subscribing to the v2.detail.events.conversation.{id}.contact, no notification is received the first time a chat conversation is assigned. If the conversation is unlinked from an external contact and then reassigned to an external contact, then both for the unlink and the assign, a notification is received.
detail below about which subscriptions are being used:
Added subscription to v2.users.3e78c721-cfa8-4461-93ca-fa8267c1f001.conversations.chats Added subscription to v2.conversations.chats.8e622979-5922-4c93-a120-b076788b8fb1.messages Added subscription to v2.detail.events.conversation.8e622979-5922-4c93-a120-b076788b8fb1.contact
Does anyone know how to receive the assign event in an "interaction widget" for the first time a conversation is assigned?
Cheers,
Adam
Ebenezer_Osei | 2023-06-14 18:11:32 UTC | #2
Please open a case with Genesys Cloud Care to investigate this behavior.
system | 2023-07-15 18:12:21 UTC | #3
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This post was migrated from the old Developer Forum.
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