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Hi,

We have configured a Script with Date/time component used for scheduling a callback during outbound campaing calls
Customer want that the current date be selected by default on the Date/time component of the Script when it appears to the agent, then he can change manually the date as he need

I'm able to get it work with inbound call (through Architect)  with the expression: Append(Split(ToString(GetCurrentDateTimeUtc()), ".")[0], "-0400")

But I didn't find a way to get it work for an outbound campaign (we don't use Architect for outbound calls)

Any idea ?

Thank you in advance
#PlatformAdministration
#Routing(ACD/IVR)
#SystemAdministration
#Telephony
#Unsure/Other

Mostafa,

This is possible.
In the Script:

1. Create a String variable (f.ex. initCallbackDate)

2. Create an Action (f.ex. setInitCallbackDate)
In this Action:
Scripter.Set Variable
Variable = initCallbackDate
Value To Set Variable To = Scripter.Customer Call Start Time

3.  In the Script Properties - Outbound, add the setInitCallbackDate Action to Contact Data Load Action. If you already have a Contact Data Load Action, you can create an Action which executes both Actions.

4. In the Date/Time Component, set the Value to initCallbackDate.

Regards

Steven

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Steven Deferme
Quant ICT
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Hi Steven,

Thank you so much it works fine now, have good day
Original Message:
Sent: 11-16-2018 02:20
From: Steven Deferme
Subject: Variable to set current date by default on the Date/time component of the Script

Mostafa,

This is possible.
In the Script:

1. Create a String variable (f.ex. initCallbackDate)

2. Create an Action (f.ex. setInitCallbackDate)
In this Action:
Scripter.Set Variable
Variable = initCallbackDate
Value To Set Variable To = Scripter.Customer Call Start Time

3.  In the Script Properties - Outbound, add the setInitCallbackDate Action to Contact Data Load Action. If you already have a Contact Data Load Action, you can create an Action which executes both Actions.

4. In the Date/Time Component, set the Value to initCallbackDate.

Regards

Steven

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Steven Deferme
Quant ICT
------------------------------