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  • 1.  Verification TTS playback too fast - Voice Bot

    Posted 03-17-2025 12:55
    No replies, thread closed.

    Hello Community - i have a Virtual Agent Voice Bot that I am asking for a 17 alpha-numeric string. I have verification --> ConfirmationMode=always and it reads back the string with the dropdown set to Text to Speech, but its incredibly fast. Anyway to slow this down? it does the same with the option set to speak each character, but that messes with the way it gets attached to the interaction, so i need it to be Text to Speech.


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Kellyn DuBois
    Lead Software Developer
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  • 2.  RE: Verification TTS playback too fast - Voice Bot

    Posted 03-17-2025 13:23
    No replies, thread closed.

    Hi Kellyn,

    Good question and I will have to look into it.  Hopefully in the meantime, one of the community can provide their insight on if this can be rectified



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Verification TTS playback too fast - Voice Bot

    Posted 04-08-2025 09:15
    No replies, thread closed.

    Hi Kellyn,

    Did you manage to resolve this issue?



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 4.  RE: Verification TTS playback too fast - Voice Bot

    Posted 06-06-2025 11:53
    No replies, thread closed.

    Hi, what about building your own, personalized "confirmation" dialog and use SSML in the TTS?



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    Marcel André
    NA
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    Original Message


  • 5.  RE: Verification TTS playback too fast - Voice Bot

    Posted 06-10-2025 12:37
    No replies, thread closed.

    The ToCommunicationSsml() function accepts some SSML tags. Prosody works, so I have done something like the following:

    ToCommunicationSsml("<prosody rate=\"0.9\">This text is read at 90% of regular speed.</prosody>")

    It's not SSML, but I have also done the following to get a phone number to sound more natural. That would only be useful if the account number has some sort of logical groupings of characters:

    MakeCommunication(
      "The fax number is", 
      ToCommunication("920", Format.String.playChars), 
      ToCommunicationBlank(250), 
      ToCommunication("555", Format.String.playChars), 
      ToCommunicationBlank(250), 
      ToCommunication("1212", Format.String.playChars))



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    Dave Halderman
    Business Analyst
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    Original Message


  • 6.  RE: Verification TTS playback too fast - Voice Bot
    Best Answer

    Posted 06-10-2025 11:58
    No replies, thread closed.

    Hi Kellyn,

    I found another thread in the community, actually with the opposite request, Increase the speed of TTS in Inbound flow, but Robert provided a couple of links to the Ideas Lab for useful upcoming developments and also pointed out that the pacing can be different depending on the voice used, so it could be something worth investigating.  



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



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