Genesys Cloud - Main

Hi all,

I am looking at some ideas around the following Problem "We need to be able to verify a callers ID before they speak to an IT Service Desk expert and also use the same identity verification to reset/unlock passwords via the IVR if needed"

We don't have users phone numbers so can't use that. We utilize OKTA for 2FA and I see there is a product called Caller Verify - https://www.okta.com/integrations/caller-verify/ but I am sure there other solutions or some bright ideas you lot might have 

Thanks

Alastair

#ArchitectureandDesign

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Alastair Pitt
Docusign, Inc.
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Hello Alastair,

That's an interesting question. I'll let some of our community members chime in on some of their solutions.