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View Past Interactions Prior to 24hr Threaded Limit

  • 1.  View Past Interactions Prior to 24hr Threaded Limit

    Posted 2 hours ago
    Edited by Bhairavi Thalayasingam 2 hours ago

    Hi,

    I was wondering if anyone else has been having issues with the 24 hour threaded limit for Genesys SMS and if there is a known workaround for displaying all past conversations in either Salesforce Lightning or within the Genesys widget itself. 

    Our teams are currently using Twilio and looking to potentially switch to Genesys SMS. Twilio provides users with a single interface in Salesforce where they can just scroll up on the widget and they can see all past conversations from however long ago as needed. Our team would like something similar to that but for Genesys SMS. 

    #SMSMessage #SalesforceLightning


    #WebMessaging

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    Bhairavi Thalayasingam
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