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  • 1.  Viewing EWT in Supervisor real time reporting

    Posted 09-19-2023 11:43

    How can a supervisor see the EWT quoted in the call back process. Is the EWT in real time availbe to view

    TY 


    #Reporting/Analytics

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    Tom Lukasiewicz
    ADP, INC.
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  • 2.  RE: Viewing EWT in Supervisor real time reporting

    Posted 09-24-2023 00:43

    No, but there is an idea for this:  EWT as a Standard metric in Real time and | Genesys Cloud Ideas Portal (aha.io)



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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