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  • 1.  Voice Biometric Apps

    Posted 09-11-2024 13:08
    No replies, thread closed.

    Good Afternoon All! 
    We are looking into Voice Biometrics for Authentication in the future. We have looked at Illuma and I see there are other compatible apps in the App Foundry. Does anyone have experience with any of the vendors? If so, who do you use? What do you like or dislike? 

    Thanks for your input! 


    #Security

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    Stacey Sanchez
    PACU- Workforce Operations MGR
    ------------------------------


  • 2.  RE: Voice Biometric Apps

    Posted 09-11-2024 14:16
    No replies, thread closed.

    Hello Stacey, 

    This is an awesome question and I would love to see the responses from the community. As I would be curious to see myself. 

    Cheers, 



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Voice Biometric Apps

    Posted 10-23-2024 11:29
    No replies, thread closed.

    Hey Stacey, 

    By chance have you heard from anyone about this or found anything?

    Cheers, 



    ------------------------------
    Cam
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 4.  RE: Voice Biometric Apps

    Posted 10-23-2024 11:34
    No replies, thread closed.

    Hi! 

    I have not heard from anyone yet :( 
    I'd love to get some replies before we choose one from a sales pitch :) 



    ------------------------------
    Stacey Sanchez
    PACU- Workforce Operations MGR
    ------------------------------

    Original Message


  • 5.  RE: Voice Biometric Apps

    Posted 10-24-2024 01:50
    Edited by Jean-Christophe Pondi 10-24-2024 01:51
    No replies, thread closed.

    Hi,

    I'm looking too for feedbacks.
    I've some answers for my Genesys after sales team. As an EMEA user, i need to have a GDPR solution.

    Here the list we completed :


    Regards,
    Jean-Christophe



    ------------------------------
    Jean-Christophe Pondi
    Director
    BNP PARIBAS PERSONAL FINANCE SA
    ------------------------------

    Original Message


  • 6.  RE: Voice Biometric Apps

    Posted 10-24-2024 15:25
    No replies, thread closed.

    Hi Stacey,

    We are also interested in voice biometrics for authentication sometime over the next year or so and would appreciate if you could update the forum with your experience. 

    Thanks,

    Romi



    ------------------------------
    Romi Agrawal
    Manager - Customer Experience
    ------------------------------

    Original Message


  • 7.  RE: Voice Biometric Apps
    Best Answer

    Posted 10-26-2024 18:06
    No replies, thread closed.

    Hi All,

    We have a speech recognition platform for identification and verification (ID&V).

    Voice biometrics is one of the functionalities that can be easily integrated with Genesys Cloud. 

    Transform your customer experience with One NZ Concierge - YouTube

     Please feel free to reach out if you want to know more.



    ------------------------------
    Paulo Mesquita
    Solutions Consultant
    ------------------------------

    Original Message


  • 8.  RE: Voice Biometric Apps

    Posted 07-08-2025 15:20
    No replies, thread closed.

    Bumping this topic to see if anyone can share their experience with Illuma or any Voice Authentication- Biometrics.



    ------------------------------
    Stacey Sanchez
    PACU- Workforce Operations MGR
    ------------------------------

    Original Message


  • 9.  RE: Voice Biometric Apps

    Posted 09-12-2025 08:02
    No replies, thread closed.

    I would be interested in hearing more about experience with voice biometrics too.

    Would voice biometrics negate the need for customers having to ID&V within the IVR? This would be incredible! 

    Have you had success using a voice activated IVR?

    We are also looking into implementing this. There are concerns that it may not pick up all accents and voices if there is background noise.

    Have you got a hybrid set up with manual IVR selection as a back up?



    ------------------------------
    Deepa Galaiya
    Product Owner, Customer Interactions
    ------------------------------

    Original Message


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