Genesys Cloud - Main

I'm trying to use a Dialog Engine voice bot in Architect to get the customer's ZIP (or account number, card number, etc.)  and then read that value back to the customer for verification. However, if I enter in 84107 as a ZIP code, the systems reads the number like "eighty four thousand one hundred seven" instead of reading individual digits like "8, 4, 1, 0, 7".

Architect only saves Slot variables as a string, but even if I later use Update Data to convert the variable to a new Integer or Decimal variable, the system still reads off the whole number instead of speaking each digit. Even selecting "Speak each digit" makes no difference.

What am I doing wrong? How can I get the system to read off each digit that the customer spoke instead of the whole number?

I'm trying to use a Dialog Engine voice bot in Architect to get the customer's ZIP (or account number, card number, etc.)  and then read that value back to the customer for verification. However, if I enter in 84107 as a ZIP code, the systems reads the number like "eighty four thousand one hundred seven" instead of reading individual digits like "8, 4, 1, 0, 7".

Architect only saves Slot variables as a string, but even if I later use Update Data to convert the variable to a new Integer or Decimal variable, the system still reads off the whole number instead of speaking each digit. Even selecting "Speak each digit" makes no difference.

What am I doing wrong? How can I get the system to read off each digit that the customer spoke instead of the whole number?

Split the string to turn it into a collection and use a loop to play each item.

I'm trying to use a Dialog Engine voice bot in Architect to get the customer's ZIP (or account number, card number, etc.)  and then read that value back to the customer for verification. However, if I enter in 84107 as a ZIP code, the systems reads the number like "eighty four thousand one hundred seven" instead of reading individual digits like "8, 4, 1, 0, 7".

Architect only saves Slot variables as a string, but even if I later use Update Data to convert the variable to a new Integer or Decimal variable, the system still reads off the whole number instead of speaking each digit. Even selecting "Speak each digit" makes no difference.

What am I doing wrong? How can I get the system to read off each digit that the customer spoke instead of the whole number?

I'm trying to use a Dialog Engine voice bot in Architect to get the customer's ZIP (or account number, card number, etc.)  and then read that value back to the customer for verification. However, if I enter in 84107 as a ZIP code, the systems reads the number like "eighty four thousand one hundred seven" instead of reading individual digits like "8, 4, 1, 0, 7".

Architect only saves Slot variables as a string, but even if I later use Update Data to convert the variable to a new Integer or Decimal variable, the system still reads off the whole number instead of speaking each digit. Even selecting "Speak each digit" makes no difference.

What am I doing wrong? How can I get the system to read off each digit that the customer spoke instead of the whole number?

I'm trying to use a Dialog Engine voice bot in Architect to get the customer's ZIP (or account number, card number, etc.)  and then read that value back to the customer for verification. However, if I enter in 84107 as a ZIP code, the systems reads the number like "eighty four thousand one hundred seven" instead of reading individual digits like "8, 4, 1, 0, 7".

Architect only saves Slot variables as a string, but even if I later use Update Data to convert the variable to a new Integer or Decimal variable, the system still reads off the whole number instead of speaking each digit. Even selecting "Speak each digit" makes no difference.

What am I doing wrong? How can I get the system to read off each digit that the customer spoke instead of the whole number?

I'm unable to find where the Slot type can be saved as a number variable. It automatically sets the variable as string as far as I can tell. 

Also, I already tried using the Data field in the communication action. It made no difference.

I did get Melissa's suggestion to work though

I'm trying to use a Dialog Engine voice bot in Architect to get the customer's ZIP (or account number, card number, etc.)  and then read that value back to the customer for verification. However, if I enter in 84107 as a ZIP code, the systems reads the number like "eighty four thousand one hundred seven" instead of reading individual digits like "8, 4, 1, 0, 7".

Architect only saves Slot variables as a string, but even if I later use Update Data to convert the variable to a new Integer or Decimal variable, the system still reads off the whole number instead of speaking each digit. Even selecting "Speak each digit" makes no difference.

What am I doing wrong? How can I get the system to read off each digit that the customer spoke instead of the whole number?

I'm unable to find where the Slot type can be saved as a number variable. It automatically sets the variable as string as far as I can tell. 

Also, I already tried using the Data field in the communication action. It made no difference.

I did get Melissa's suggestion to work though

I'm trying to use a Dialog Engine voice bot in Architect to get the customer's ZIP (or account number, card number, etc.)  and then read that value back to the customer for verification. However, if I enter in 84107 as a ZIP code, the systems reads the number like "eighty four thousand one hundred seven" instead of reading individual digits like "8, 4, 1, 0, 7".

Architect only saves Slot variables as a string, but even if I later use Update Data to convert the variable to a new Integer or Decimal variable, the system still reads off the whole number instead of speaking each digit. Even selecting "Speak each digit" makes no difference.

What am I doing wrong? How can I get the system to read off each digit that the customer spoke instead of the whole number?

I'm unable to find where the Slot type can be saved as a number variable. It automatically sets the variable as string as far as I can tell. 

Also, I already tried using the Data field in the communication action. It made no difference.

I did get Melissa's suggestion to work though

I'm trying to use a Dialog Engine voice bot in Architect to get the customer's ZIP (or account number, card number, etc.)  and then read that value back to the customer for verification. However, if I enter in 84107 as a ZIP code, the systems reads the number like "eighty four thousand one hundred seven" instead of reading individual digits like "8, 4, 1, 0, 7".

Architect only saves Slot variables as a string, but even if I later use Update Data to convert the variable to a new Integer or Decimal variable, the system still reads off the whole number instead of speaking each digit. Even selecting "Speak each digit" makes no difference.

What am I doing wrong? How can I get the system to read off each digit that the customer spoke instead of the whole number?

I'm trying to use a Dialog Engine voice bot in Architect to get the customer's ZIP (or account number, card number, etc.)  and then read that value back to the customer for verification. However, if I enter in 84107 as a ZIP code, the systems reads the number like "eighty four thousand one hundred seven" instead of reading individual digits like "8, 4, 1, 0, 7".

Architect only saves Slot variables as a string, but even if I later use Update Data to convert the variable to a new Integer or Decimal variable, the system still reads off the whole number instead of speaking each digit. Even selecting "Speak each digit" makes no difference.

What am I doing wrong? How can I get the system to read off each digit that the customer spoke instead of the whole number?