epsantos | 2021-04-09 14:08:10 UTC | #1
Hi,
I'm trying to make a transfer using the endpoint: /api/v2/conversations/calls/{conversationId}/participants/{participantId}. the cloud api is returning the following error, in some requests
{"message":"You can only transfer conversations that are in the connected state.", "code":"conversations.error.transfer.not.connected","status":400,"messageWithParams": "You can only transfer conversations that are in the connected state.","messageParams":{}, "contextId":"d32de4f3-88fb-4b55-b2f6-5267f6edea93","details":[],"errors":[]}
Why does it happen?
draeder | 2021-04-11 00:57:57 UTC | #2
Based on the error, it appears that the conversation participant isn't in a connected state when you want to transfer it. You would probably want to add logic to check if the conversation and participant is connected before you try to transfer it.
See: https://developer.mypurecloud.com/api/rest/v2/conversations/overview.html
Thanks, Dan
system | 2021-05-12 00:55:55 UTC | #3
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