If an Event Handling error is triggered while in an inbound voice flow, what part of the flow does it transfer to for treatments? I have my Event Handling to transfer to a queue. I am encountering an error, and it's doing schedule checks on the specified queue, its pulling prompt values, adding participant data and transferring to the queue, but i cannot find where specifically in the flow its going to do these treatments. It's overriding previous attached data, so I'm assuming i made a mistake somewhere, but i cannot find where it goes to correct it.
Event handling error triggers, the call is still getting treatments - where does it go?
#ArchitectureandDesign#Routing(ACD/IVR)#Unsure/Other------------------------------
Kellyn DuBois
Lumen Technologies Service Group, LLC
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