masanchezmemo | 2018-07-23 14:34:36 UTC | #1
Hello there,
I have a requirement that is when a Call Center Agent makes manual outbound call to an external contact they want that the Contact Name appear in the interacions report instead the phone number. I'm planning to have a custom report but I don´t know how to make a relation between interactions with external contact in order to match them and get the contacts name.
tks,
Mario
tim.smith | 2018-07-12 13:08:02 UTC | #2
In analytics data, the external contact ID is on the participant.
masanchezmemo | 2018-07-21 03:46:37 UTC | #3
Than you Tim,
I looked at the analytics data but found this "remoteNameDisplayable": "Mobile Number, Ecuador" instead the external contact name. I don't know how to match them.
Regards,
Mario
tim.smith | 2018-07-23 14:17:00 UTC | #4
Look for the external contact ID on the participant:
system | 2018-08-23 14:17:01 UTC | #5
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