Genesys Cloud - Main

Hi there,

Is there anyway to show a) how many customers disconnected before the voicemail completed and b) listened to the entire message?

Also, while looking for this data, I had pulled the pre-formatted "Dialer Campaign Detailed Attempt History" and filtered by System Disposition "ININ-OUTBOUND-TRANSFERRED-TO-FLOW" and was noticing a large percentage (roughly 75%) of these calls have a wrap-up of SIP: [487] and seem to result in a robo killed call.  How can I get accurate data around how many clients actually received the voicemail?

Thanks so much in advance for your help.

Craig 

#Reporting/Analytics

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Craig Elisco
Freedom Financial Network, LLC
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I would use Outcomes and Milestones.  Set the outcome in the beginning and mark as successful if they get to a step past the prompt.  Also, put a quick menu at the end "to replay, press 1 or 2 to disconnect.  Have Milestones for each (and default) and maybe one before the prompt.  Compare results.  

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Robert Wakefield-Carl
TTEC Digital, LLC fka Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
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